One inbox, zero stepping on toes
Assignments, private notes and gentle “Maya's already on it” nudges. Nobody answers the same email twice.
Tandem — the shared inbox that feels personal
New · Voice drafts learn from your best replies
Every customer email, answered like you meant it.
Tandem is the shared inbox for small teams who refuse to sound like a help center. Drafts in your voice, context from every tool, and none of the busywork.
No credit card · Set up before your coffee cools
- Fieldnote
- BREW&CO
- Studio Mira
- Pawtastic
- Ledgerly
How Tandem works
The busywork disappears. The care doesn't.
Drafts that sound like you
Voice drafts learn from replies you starred — your warmth, your brevity, your occasional em-dash habit.
Insights that don't nag
A weekly note on what customers actually asked, not a dashboard of vanity metrics you'll never open.
“We answered 40% more emails and somehow feel less behind.”
Fieldnote Supply runs two stores, a wholesale desk and a very chatty Instagram DM pipeline — all of it now lands in one Tandem inbox. Their median first reply dropped from 6 hours to 11 minutes without hiring anyone.
Ana Reyes · Head of Customer Care, Fieldnote Supply
Read the whole story →Stories
Teams that sound human again
“Our replies used to read like a warranty document. Now customers say 'thank you for being so human' — weekly.”
“Voice drafts are eerily good. I edit maybe one reply in ten, and nobody can tell which ones.”
Pricing
Two plans. No asterisk farm.
Solo
One inbox, one human, all the warmth.
$0forever
- 1 shared inbox
- 50 voice drafts / month
- Basic insights
- Community support
Team
For teams who answer together.
$12per seat / month
- Unlimited inboxes & channels
- Unlimited voice drafts
- Assignments, snoozes & private notes
- Weekly customer insights
- Slack + Shopify + Stripe built in
Every paid plan plants 12 trees a month through our partners at Restock Forests. Yes, really.
Ready to answer fewer emails, better?
Bring your messiest inbox. We'll show you what Tandem drafts for it — live, on the call, no slides.
Start free for 14 days